Workflow Evansville

More EWSU Customers Make Payment Arrangements and Avoid Service Shutoffs

(August 18, 2020) – More Evansville Water and Sewer Utility (EWSU) customers with delinquent accounts are setting up payment arrangements, giving them more time to resolve unpaid bills without a disruption in service. As of Monday, August 17, there were 2,128 delinquent accounts, down from 2,740 delinquent accounts on July 24, 2020. Payment arrangements increased from 191 to 663 during the same period. That includes 21 account holders who set-up payment plans at the Rental & Utility Re-Open House hosted by the Mayor’s Reopen Evansville Task Force and the Evansville City Council last Saturday at the CK Newsome Community Center.

The moratorium on utility shutoffs, by order of the Indiana Utility Regulatory Commission and Gov. Eric Holcomb, expired August 14, 2020. In response, on August 18, 2020, the Evansville Water and Sewer Utility Board approved a motion to resume normal shutoff protocols on delinquent accounts for non-payment. The Board also waived late fees, disconnection/reconnection fees, and deposits for residential customers through October 12, 2020.

Starting tomorrow, August 19, 2020, Evansville Water and Sewer Utility will begin service disconnections based on the shutoff date received by customers with their account statement. The disconnections will occur throughout the monthly billing cycle and will not all happen simultaneously. 

Services will not be disrupted for non-payment if the account holder makes payment arrangements. 

Payment arrangements may be requested online by visiting the Payment Arrangements page on the EWSU website. The website includes information on local Assistance Agencies that may be able to provide financial assistance.

Customers may also contact EWSU Customer Service by visiting or by calling 812-436-7846.