EWSU Launches Automated Boil Advisory Phone Calls and Text Messages

Evansville Water and Sewer Utility (EWSU) customers no longer have to wonder if their property is included in a boil advisory or when the advisory is lifted. Customers with their phone number listed on their account will automatically receive an automated phone call and a text message as soon as a boil advisory is established for their address. Once the boil advisory is lifted, customers will receive a follow-up call and text updating the advisory status.

The automated messages will come from phone number 812-461-6606. Customers are urged to add this phone number to their contacts to identify the message is from EWSU.

If you have an account at https://mywater.ewsu.com please update your phone number and email there. Once you submit the form, check the email provided for confirmation or more details.

Automated boil advisory messages provide real-time information that correlates with data available to customers on the interactive Project & Advisory map. The new messaging system allows the Utility to push information direct to customers on the phone instead of requiring customers to visit ewsu.com/projectadvisorymap to look-up their location on the map.

Automated boil advisory messages are another way EWSU is using technology to improve services for our customers.