Workflow Evansville

Ways to Pay

There are several ways you can pay your bill electronically that are simple, convenient and will save you time and money on postage and extra charges. Set up automatic scheduled payments and never receive a late fee. Go paperless with online billing or e-billing and save money on postage. Use the MyWater EWSU app to pay your bill anytime, anywhere on your smart device. 

Other options for making a payment include using bill pay kiosks, pay stations, walk-in payment and by phone and mail.  

Customers with a financial need can set up payment arrangements or apply for utility assistance. See below for more details.

If you have questions about making a payment, call EWSU Customer Service at 812-436-7846 Monday through Friday from 7:30 a.m. to 4:30 p.m. or send an email to customerservice@ewsu.com.

Ways to Pay

Payment Timing

Payments are due on the date posted on your bill. If you make a payment before 4:30 p.m., it will be posted to your account the next business day. Payments made after 4:30 p.m. will be posted to your account in two business days.

Payment on Disconnected Service

If your services have been disconnected, please contact EWSU Customer Service at 812-436-7846 between 7:30 a.m. and 4:30 p.m. Monday through Friday to provide the confirmation number of your payment. You may also send an email to customerservice@ewsu.com and provide the confirmation number of your payment. A Customer Service Representative will contact you via email with further instructions or details. 

Payment Arrangements

Are you struggling to pay your utility bill? If you are a customer in good standing and your services have not been disconnected, you may qualify for payment arrangements. Visit the payment arrangements page for more information and to submit a request form. 

Payment Assistance

Income-qualified customers who are in disconnect status or have already had their service shut off for no more than 12 months may apply for financial help through the Water Bill Assistance Program. If you qualify, you may receive one-time assistance every 12 months up to $250. For more information, contact the Community Action Program of Evansville at 812-492-3941.

Customers with a financial need may apply for utility assistance from local social service agencies and church organizations. The payment assistance page provides a list of agency names, addresses and phone numbers.