Leaks can have a major impact on your Utility bill. Most leaks, including those underground – like service pipe leaks, or leaks in crawl spaces or concrete floors – are the responsibility of the property owner or tenant to repair. After a plumber has repaired your leak, you may be eligible for a future adjustment in your bill.
Requesting a Leak Adjustment
- Complete and submit the leak adjustment form within 90 days of the bill in which the leak first appeared. Claims for bill adjustment must be made within ninety (90) days after the bill is mailed. When any claim for such reduction is made and filed with the Utility, no claimant shall be allowed a refund in excess of six (6) months.
- Provide copies of receipts for plumbing supplies, your plumber’s invoice or photos of the repairs using any of these options:
- Upload your receipts, invoice, photos and/or documentation of the repairs at the bottom of the leak adjustment form. Please include the tracking number you receive after you complete the leak adjustment form.
- Drop them off at EWSU’s office in the Civic Center. Be sure to include your mailing address and the tracking number of the application.
- Or, mail them to: Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740-0001.
Please note:
- Adjustments are not made for vandalism or neglect.
- Other activities that increase your average water use, like filling a swimming pool, washing vehicles and watering sod, are not eligible.
- The meter at the property must not be accessed, tampered with, or turned on or off by anyone other than EWSU representatives.
- Only one adjustment per year per meter may be considered. Please see the Customer Rights and Responsibilities document for more details.
