Workflow Evansville
Two people speaking through a window with a speaker in an office.

Payment Arrangements

The Evansville Water and Sewer Utility (EWSU) may provide payment arrangements for customers who cannot pay their EWSU bill. To qualify, customers must:

  • Be in good standing.
  • Have met previous payment arrangements.
  • Contact EWSU on or before your shutoff date and before your water is disconnected.

Request a Payment Arrangement

Using the payment arrangement request form, please contact EWSU at least two days before your shutoff date. This will ensure your request is processed before service disconnection. A Customer Service representative will review your request and respond by email or phone.

Please note: Payment arrangements cannot be made after your shutoff date has passed or after your account is disconnected. The full past-due balance must be paid for service to resume.

Leak Adjustment

To request an arrangement due to a leak, contact Customer Service at 812-436-7846 and fill out the leak adjustment application