Workflow Evansville

EWSU Launches Automated Boil Advisory Phone Calls and Text Messages

Evansville Water and Sewer Utility (EWSU) customers no longer have to wonder if their property is included in a boil advisory or when the advisory is lifted. Customers with their phone number listed on their account will automatically receive an automated phone call and a text message as soon as a boil advisory is established for their address. Once the boil advisory is lifted, customers will receive a follow-up call and text updating the advisory status.

The automated messages will come from phone number 812-461-6606. Customers are urged to add this phone number to their contacts to identify the message is from EWSU.

If you have an account at please update your phone number and email there. Once you submit the form, check the email provided for confirmation or more details.

Automated boil advisory messages provide real-time information that correlates with data available to customers on the interactive Project & Advisory map. The new messaging system allows the Utility to push information direct to customers on the phone instead of requiring customers to visit to look-up their location on the map.

Automated boil advisory messages are another way EWSU is using technology to improve services for our customers.