Workflow Evansville

Bill Relief Program

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The Evansville Water and Sewer Utility Bill Relief Program is designed to help individuals and households lighten the cost of their utility bill. 

Income-qualified customers who have active City water service and apply for the program receive a $10 monthly credit to save on their bill. That credit surpasses regular water rate increases and is applied to the customer’s active account for up to 12 months. 

Customers currently enrolled in the program who have reached their 12 months of credit may re-apply online or call Customer Service at 812-436-7846 to receive credit for up to another 12 months.   

Who Qualifies for the Program?

Program funds are allocated to customers based on combined annual household income. Customers with a household income of $50,000 or less may qualify for assistance. 

Customers must also reside within City limits and have active City water service. 

Apply Now 

The Bill Relief Program funding is underway for its second year. Customers may apply now to see if they qualify. It’s simple and easy. 

  1. Fill out the application form. Provide your EWSU account number and household income.
  2. EWSU will send an email to confirm if your application was received – and whether your request was approved or denied.

If approved, a $10 credit will be automatically applied to your active account each month for up to 12 months.

Program Funding

Funding for the Bill Relief Program is provided by the American Rescue Plan, which provides direct relief to Americans and the economy during and as a result of the COVID-19 pandemic. 

Learn more about other customer assistance programs

EWSU strives to make assistance for customers in need easy and attainable. Learn more about other Payment Assistance Programs and funds available to qualifying customers. 

If you have questions about the EWSU Bill Relief Program, please visit or call 812-436-7846 to speak with a Customer Service representative. 

Para obtener ayuda con la interpretación, por favor comuníquese con los siguientes recursos:

  • Bertha Melendres at the Catholic Diocese of Evansville Office of Hispanic Ministry at or call 812-424-5536 ext. 269
  • Abraham Brown at or call 270-724-2172
  • Sandy Bazaldúa at Holy Rosary Hispanic Ministry at 812-477-8923